Ordering terms

Terms and conditions of ordering

The written quotation (the Quotation) drawn up by a representative of Event Catering (the Service Provider) is valid as a coherent whole and forms a basis for placing an order by a representative of the customer (the Ordering Party) and for confirmation of the order.

The Ordering Party may change the total number of participants specified in the Order by notifying the Service Provider thereof at least 7 (seven) calendar days before the date of provision of the Service. In the event of an unjustified delay in the communication of information by the Ordering Party, the Service Provider may refuse to change the amount of the Order and to issue the invoice for the total amount based on the last Quotation, which has been confirmed by the Ordering Party.

A Quotation drawn up by the Service Provider includes detailed information about the ordered products and services, which is drawn up based on the information received from the Ordering Party. The Ordering Party may submit proposals for changing or complementation of the content of the Quotation until up to 7 (seven) calendar days before the date of fulfilling the Order. The Ordering Party should confirm their Order in writing at least 7 (seven) calendar days before the date on which the event is organized. In the event of cancellation of a confirmed Order by the Ordering Party later than 7 (seven) calendar days before the date of fulfilling the Order, the Service Provider is entitled to issue an invoice to the Ordering Party in the extent of 50% of the total amount of the Order for covering the operational expenditure, which is related to making preparations for fulfilling the Order.    

After fulfilling of the Order, the Service Provider should send an adjusted Order to the Ordering Party within 3 (three) working days at the latest, specifying the final ancillary costs, which were coordinated with the Ordering Party in the course of organizing the event (additional beverages, overtime of providing the service, and other additional services), whereat the cost of opened bottles of beverages is not subject to recalculation. The Ordering Party must also compensate for the cost of damaged and lost inventories based on the valid price list drawn up by the Service Provider (rental price x 10), if the property was destroyed or lost due to the actions of the Ordering Party or a person related to the Ordering Party.

All claims against the Service Provider must be submitted by the Ordering Party in writing within 3 (three) working days after the date of fulfilling the Order. The Service Provider may refuse to process any claims submitted at a later date.

Terms of payment

The Service Provider issues a prepayment invoice to the Ordering Party based on a confirmed Quotation in the extent of at least 50% of the total amount of the Order, unless agreed otherwise. In the event of a failure to pay the prepayment by the specified date, the Service Provider reserves the right to withdraw from the obligation to fulfil the Order.

The Ordering Party may pay for the Order in one instalment by the agreed date after the Order has been fulfilled if the Ordering Party has previously entered into a contract for purchase and sale with the Service Provider or submitted a letter of guarantee to confirm the payment at the time of confirming the Order.

After fulfilling of the Order, the Service Provider files an invoice to the Ordering Party, with the amount of the prepayment, which was paid by the Ordering Party in advance and was received on the bank account of the Service Provider deducted from the final amount.